Is synced CMDB a pre-requisite of using the NetBrain ServiceNow App?

Question Description

Is synced CMDB a pre-requisite of using the NetBrain ServiceNow App?

Does NetBrain ServiceNow App always use ServiceNow Incident Configuration Item field value as target device hostname?

Resolution

CMDB synchronization between NetBrain and ServiceNow is NOT required for the NetBrain ServiceNow App solution.

The App supports Scripted (JavaScript) Parameter Mapping, which enables the capability to fetch any data from a ServiceNow table field.

Direct Parameter Mapping is applicable only when the expected value is exactly the value of a field.

Incident Examples:

1. Use Direct Parameter Mapping
   • Incident
     • Configuration Item: R1
     • Short Description: Device high CPU
   • Use Case Requirements:
     • Trigger L2 map by the target device R1
   • Solution:
     • Use Direct Parameter Mapping with Configuration Item --> Name selected.
2. Use Scripted Parameter Mapping
   • Incident
     • Configuration Item: Empty
     • Short Description: R1 high CPU
   • Use Case Requirements:
     • Trigger L2 map by the target device R1
   • Solution:
     • Use Scripted Parameter Mapping to parse R1 from Short Description.

Note:

The Scripted Parameter Mapping requires basic knowledge of JavaScript and RegularExpression.

If help is needed, please open a support case to NetBrain at support@netbraintech.com.